REFUND POLICY

Last updated: 14th July 2026

OUR RETURNS PROMISE

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This 30-day window is in addition to, and separate from, your statutory 14-day right to cancel an order placed within the European Union, which is set out below and is not affected by the conditions in this section.

To be eligible for a return under this 30-day policy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@sowse.ie.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@sowse.ie.

DAMAGES, DEFECTIVE OR MISDESCRIBED ITEMS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Separately from the return windows described in this policy, if an item is faulty, not as described, or does not conform to the contract, you have statutory legal rights under Irish and EU consumer protection law, including the right to a repair, replacement, price reduction or refund, which may apply for up to two years from delivery, depending on the circumstances. These statutory rights are not limited by the 30-day or 14-day periods referred to elsewhere in this policy. Please contact us at sales@sowse.ie and we will advise you of the options available.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on gift cards. Sale items are eligible for a refund under the EU 14-day cooling-off right described below, where that right applies. Outside of that statutory right, we cannot accept returns on sale items under our 30-day goodwill policy.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. To meet the cancellation deadline, it is sufficient for you to send your notice of cancellation before the 14-day period expires.

You may inspect and handle the item during this period as you reasonably would be able to in a shop, in order to establish its nature and characteristics. You do not need to keep the item unworn, unused, or in its original packaging in order to exercise this statutory right, although if the value of the item is diminished as a result of handling beyond what is necessary, we may deduct that reduction in value from your refund. You will still need to provide the receipt or proof of purchase, and you are responsible for the cost of returning the item to us unless we have agreed otherwise or the item is faulty.

Where you exercise this right, we will reimburse all payments received from you, including standard delivery costs, without undue delay and, in any event, within 14 days of the day we are informed of your decision to cancel. We may withhold reimbursement until we have received the returned goods, or you have supplied evidence of having sent them back, whichever is earlier.

Some sow-sé products, including bespoke planters, raised beds, custom pieces and made-to-order items, are created or finished to an agreed specification. This may include the size, finish, colour, configuration, intended use, or any other details agreed through the order, quote, email or consultation process.

Because these items are made specifically for you, they are exempt from the standard 14-day cooling-off period once the order has been confirmed. Bespoke, made-to-order or clearly personalised items cannot be cancelled, returned or refunded unless they are faulty, damaged on arrival, or not as described.

This does not affect your statutory rights.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved under our 30-day policy, you'll be automatically refunded on your original payment method within 10 business days. If you are exercising your EU 14-day statutory cancellation right, we will process your refund within 14 days of being informed of your decision to cancel, as set out above, which takes priority over the 10 business day timeframe for goodwill returns.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return and you have not received your refund, please contact us at sales@sowse.ie so we can look into it.